Strategy & Business Operations Manager

Location: London, UK Role Type: Full-time (hybrid) Society has changed but the healthcare system hasn’t. The evidence is undeniable – long wait times, rising out-of-pocket costs, inefficient systems, out-of-date attitudes, issues of access, the list goes on. Clearly, the system is failing us, so we’ve decided to fix it. About Eucalyptus Eucalyptus (or 'Euc' for short) is an Australian founded digital healthcare company that is on a mission to solve the world’s biggest healthcare challenges - think fertility, and behavioural change around chronic conditions such as weight loss, diabetes, and mental health. Founded in Australia in 2019, we have now helped over 500K patients globally by combining technology, design and operational excellence to help patients access the best clinical support when they need it - wherever they are. Our 5 clinics (Juniper, Pilot, Kin, Software, & Compound) focus heavily on personalising the experience for different demographics and are powered by a growing team across 5 countries (Australia, UK, Germany, Japan, and the Philippines). We’ve raised over AUD$160M in funding from Aussie and Silicon Valley investors who were early backers of Uber, Canva and AirBnb. With plans to launch into several more markets, offline channels, and tackle new conditions. We’re looking to continue building our team of executional weapons who are passionate about healthcare, aren’t afraid to work hard, and invest in others through direct and honest feedback. This approach enables us to make the most impactful changes to improve the health of millions of patients globally. What’s Next? We’re on a mission to scale our German market. To continue supporting patients we are building teams who are passionate about healthcare, willing to work hard and sweat the details, and committed to investing in others through direct and honest feedback. About the role (What you’ll be doing) We are looking for a highly organized and proactive Strategy & Business Operations Associate / Manager to support the growth and efficiency of our Biz Ops function. In this newly created role, you will play a key part in helping our German team execute our strategic goals and running BAU by providing research, recommendations, clear modelling and data to support them. You’ll also support on financial queries, improving existing models and building scalable processes. You’ll help to amplify business impact and create visibility on performance, enabling the company to move quickly and effectively in a fast-paced, high-growth environment. The responsibilities of this role will include: Continual optimisation of our pricing model, taking into account CAC:LTV, competitors & performance across channels Own some of the highest priority initiatives in the business, coordinating across our growth, operations and services teams to scope & deliver on them P&L forecasting & analysis: Own P&L forecasting & analysis on historical performance, maintaining the model and monitoring key metrics that drive forecasts. Help translate strategic directions into the P&L scenarios and forecasting. Strategic Modeling & Analytical Support: Provide data-driven modeling and scenario analysis to assist the team in strategic thinking, business forecasting, and high-level decision-making processes Model optimisations: Continually optimise our existing models e.g., Fulfilment Model to enable Operations to make timely decisions. Financial and operational reconciliation: Dive-deeper into financial and operational data to reconcile invoices and other data discrepancies. Collaborate on Business Operations Projects: Support the design, implementation, and execution of critical business operations initiatives aimed at improving efficiency and scalability. About you (Who are we looking for) Skills & Experience 2-3+ years experience across consulting or investment banking (MBB or top IB preferred) or 4-5 years in a high growth startup Highly proficient in Google Sheets/Excel - you can create analysis at speed & can create models that are easy to understand and audit Ambiguity & a fast-paced environment excites you - your curiosity drives you to ask ‘why?’ to get to the next level of understanding; and you can work at speed Attention to detail - you have a high bar for ‘correct’, and work through nuances in the data to surface when an insight can be relied on and when it can’t Problem solving - you are an excellent problem solver who is naturally curious, with an ability to get to simple quickly Bonus points if you have experience writing SQL queries Behaviours & Attitudes Patient-first: Possesses an entrepreneurial and ‘patient-first’ mindset, highly motivated to reach the best clinical and experience outcomes for our patients Ownership mindset: You take ownership of company problems within and outside your scope. You are motivated by impact and by wanting to help others. You go the extra mile to create outcomes for your team, stakeholders, and our patients. You’re comfortable with changing expectations and blurred lines between roles. Calm, collected and adaptable: You thrive in a fast-paced, startup environment where you will need to balance quality with velocity and a MVP mindset. You understand how to to prioritise, manage multiple projects end to end and deliver growth results within a highly ambiguous environment Focussed on development: You foster a strong desire to learn and develop. You can easily adapt in a fast paced environment and consider every new experience as an opportunity to learn. You actively seek feedback, receive it gracefully, give it generously, including to senior leaders. Expert problem-solver and detail oriented: You are not fazed by complex problems and are able to offer creative solutions. You think critically and troubleshoot effectively, whether it's resolving technical or operational issues. You are organised and take pride in the quality of your work. Executional powerhouse: Strategy is simple, achieving it through flawless execution is what’s hard. Maintaining momentum will require good judgment and acting quickly within a fast-paced environment. You know when to ship an MVP versus build a more holistic solution. You can produce high quality outputs very quickly. Why you should join Euc We are on a growth journey, in Germany alone we are looking to 4x our business by the end of the year. Work with best-in-class doctors, specialists, pharmacists, and medical professionals from all over the world, and our 5 clinics speak to different people at different stages of their life and needs Strong culture of work-life balance, supported by flexible working hours and hybrid working possibilities We are proud to have built a patient-centric platform that provides end-to-end healthcare at scale. Learn from some world-class marketers, engineers, creatives, operations specialists, and medical professionals - joining a diverse team from Atlassian, Canva, Google, McKinsey, Bain, Optiver, Koala, Manual and many many more. Offer a competitive remuneration package plus wellness benefits for gym membership, classes, or anything else to support your physical and mental wellbeing Fun office parties and team dinners so you can bond with your team regularly Eucalyptus and clinic merch designed by our very own in-house creative team Want to see more? Check us out on Instagram @euc.alypt.us At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.