Business Operations Lead, UK

Healthcare is usually slow and boring. We believe in its potential to be exciting and entertaining. But changing the healthcare experience is hard – and we’re gonna need all the help we can get…!

About Eucalyptus

Eucalyptus (or 'Euc' for short) is an Australian founded digital healthcare company that is on a mission to solve the world’s biggest healthcare challenges - think fertility, and behavioural change around chronic conditions such as weight loss, diabetes, and mental health.

What we have achieved so far

🚀 Launched 5 demographically tailored brands and facilitated over 1 million medical consultations worldwide (Juniper, Pilot, Kin, Software, & Compound).

🌍 Built a team of approaching 500 Eucalypts in 6 countries (🇦🇺🇬🇧🇩🇪🇯🇵🇵🇭🇿🇦) consisting of medical practitioners, engineers, operators and many more functions!

💰 Raised over US$100M funding from the same investors who backed Canva, Uber, and AirBnB.

🇬🇧 In just over 2 years we have grown the Juniper UK brand, which is now our biggest brand globally!

… and we’re just getting started! Read more about our mission to change healthcare here.

What’s Next?

In the UK we are continuing to grow with ambitions to triple our business by the end of the year!

To achieve this, we are continuously building our team of dedicated professionals who are passionate about healthcare, willing to work hard, and committed to investing in others through direct and honest feedback. This collaborative and proactive approach enables us to make impactful changes, improving the health of millions of patients globally.

About the role (What you’ll be doing)

We are looking for an experienced operator and people leader to help build, mature and scale all aspects of our business as we grow 4-5X within the space of 12 months. Essentially - make sure we scale effectively! You will run the engine of the business, this includes:

• Build and manage the finance and people functions and work with central functions based in Australia (legal, risk, analytics etc) to scope in work Europe requires
• Run the rhythm of the teams: Run the sprint planning process, coordinate all team meetings, conduct metric reviews across teams, produce monthly executive updates and run the cycle planning process
• Be the cross-functional node between several teams (Growth, Product, Operations, Legal) and geographies

This role reports directly into the Senior Leadership Team, and initially works directly with the Head of International Expansion, with the Regional GM for Europe being a key stakeholder.

Day-to-day requirements (just a sample)

• Overview
  • Build and manage the finance and people functions to support our growing patient base across Europe (UK and Germany), as well as function as a cross-functional node between several teams (Growth, Product, Operations, Legal) and geographies
  • Facilitate the systematisation, delegation, and automation of key business processes across all functions
  • Design, prioritise and execute against complex cross-functional initiatives, driving alignment and momentum of both internal and external stakeholders
• 📊 Finance & Reporting
  • Define and track key performance metrics to measure business growth and operational efficiency
  • Drive clarity through the monthly P&L forecasting/reporting process, coordinating context and inputs from a wide range of stakeholders in the business, and across several markets
  • Enhance predictability of business performance through collaboration with global functions to more accurately identify the cost of shared resources
  • Iterate on the key decision making artefacts that enable us to rapidly make million dollar decisions with confidence over and over again
• 👯 People
  • Raise the bar for quality of talent sourced through our hiring processes, while pushing offers forward at high velocity
  • Champion a culture that is equally high performing, as well as rewarding

About you (Who you are)

Skills & Experience

• You have at least combined six (6) years of experience across operations within a high growth company startup/scale up, as well as experience working in consulting or investment banking (MBB or bulge bracket investment bank preferred)
• You have successfully built several teams, and have previously managed a span of greater than five (5) team members, and/or teams of teams
• Analytical: You are a whizz with numbers, but also can synthesise your findings into actionable insights, and tangible next steps. You make decisions considering the commercial implications.
• Tech-savvy: You have a working knowledge of Google Suite, Slack, Notion, and other productivity and project management tools/apps. You are comfortable with various commonplace technologies and are able to adapt to new systems quickly.
• Strong communicator: You are able to align people around chaos using a variety of mediums from written, verbal, and visually. You are an effective active listener and are able to interact with stakeholders in a concise and effective manner.

Behaviours & Attitudes

• Detail-oriented: You are organised and take pride in the quality of your work. You can design and manage complex processes, follow guidelines, and ensure a high degree of accuracy in your outputs.
• Exceptional problem-solver: You are not fazed by complex problems and are able to offer creative solutions. You think critically and troubleshoot effectively, whether it's resolving technical or operational issues. You know when to ask questions to clarify expectations.
• Trustworthy: You embody trust and dependability. You know how to treat sensitive information with confidentiality on a daily basis.
• Ownership: You have a charismatic ‘can do’ attitude. You are motivated by impact and driven by wanting to help others. You go the extra mile to create outcomes for your team, stakeholders, and our patients
• Growth Mindset: You foster a strong desire to learn and develop. You can easily adapt in a fast paced environment and consider every new experience as an opportunity to learn. You strive for excellence and constantly improve your abilities.

Bonus Points

• You have specifically built and managed a finance, or people function operating with a span of greater than five (5) team members
• You have worked across multiple geographies with the same company for a period of at least six (6) months or more
• You have at least one relevant qualification: CA/CPA, or CIPD

So, why join Eucalyptus?

• Make real impact, fast - We build in the open together, which helps us learn and iterate more quickly so we can deliver high quality outcomes faster than anyone else. Helping impact patients lives for the better from the moment you join Euc.
• You’ll be supported to accelerate your career - Regular feedback alongside our bi-annual performance reviews, a professional development budget & leave help ensure you have the support you need to level up. We’re committed to helping every Eucalypt reach their full potential.
• You’ll work with others who are incredibly passionate about what they do - Our talent bar is high and our work ethic is strong. You’ll get to stretch yourself everyday, be given autonomy to tackle interesting problems, and work amongst people who care deeply about our patients.
• We also offer a range of benefits including
  • Your own stake in the business with our employee options program
  • A monthly wellness allowance, for you to spend on whatever wellness means to you
  • A yearly personal development budget and 3 extra days of leave to continuously up-skill yourself
  • 25 days holiday + bank holidays with an enhanced parental leave policy
  • A fun office with regular socials including after school sport, clubs, cycle kick offs and seasonal parties
  • Your own MacBook and more!
• Want to hear more about what it’s like to work at Eucalyptus? Hear from our team here or check us out on Instagram @euc.alypt.us

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.